Welcome to L&G Forklift Training Solutions ("The Forklift Guy"). We're committed to protecting your privacy and handling your personal data in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, www.theforkliftguy.au.
1. Who we are
L&G Forklift Training Solutions ("The Forklift Guy", "we", "us", or "our") operates the website www.theforkliftguy.au. Our address is:
- Address: 10 Rodney Road, North Geelong, VIC 3215, Australia
- Phone: 0406 778 456
- Email: info@theforkliftguy.au
2. Information we collect
We collect and process different types of personal data, including:
- Personal identification information — name, email address, phone number, and postal address.
- Booking information — details required to enrol you in a course and process payment.
- Technical data — IP address, browser type, operating system, and how you use our website.
- Marketing preferences — whether you wish to receive promotional emails or updates.
- Communications — any information you provide when contacting us by email, phone, or our website forms.
3. How we collect your information
- Directly from you — when you fill out a form, enrol in a course, sign up for a newsletter, or contact us.
- Automatically — through cookies and similar tracking technologies when you visit our website.
- Third-party services — when you interact with our site via social media or external booking platforms (e.g. Seaton Training's enrolment portal).
4. How we use your information
- Providing services — to manage course bookings, enrolments, and student records.
- Communication — to respond to enquiries, send confirmation emails, and provide customer support.
- Marketing & promotions — to send updates and offers (only if you opt in).
- Improving our website — to analyse user behaviour and improve our content and functionality.
- Legal & security purposes — to comply with regulations, prevent fraud, and ensure website security.
5. How we protect your data
- SSL encryption on every page (your connection is private).
- Secure storage with restricted access to personal data.
- Regular security reviews to identify and mitigate risks.
6. Sharing your information
We do not sell or rent your personal data. We may share your information in the following cases:
- Trusted third-party providers — such as our enrolment portal (Seaton Training, RTO 22279) and payment processors.
- Legal reasons — if required by law or to protect our legal rights.
- With your consent — when you authorise data sharing with external platforms.
7. Cookies & tracking
Our website uses cookies to enhance your experience and collect analytics:
- Essential cookies — required for basic website functionality.
- Performance cookies — help us understand visitor behaviour.
- Marketing cookies — used for targeted advertising.
You can manage or disable cookies through your browser settings.
8. Third-party links
Our website may contain links to external websites (e.g. Seaton Training, WorkSafe Victoria). We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.
9. Your data protection rights
Under applicable Australian data protection laws (the Privacy Act 1988 and the Australian Privacy Principles), you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — update or correct inaccurate data.
- Erasure — request deletion of your personal information.
- Restriction — limit how we use your data.
- Objection — withdraw consent for marketing communications.
- Portability — request transfer of your data to another service.
To exercise any of these rights, please email info@theforkliftguy.au.
10. How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (e.g. training records that must be retained for compliance with WorkSafe Victoria and AQF requirements).
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where significant, we may notify you by email or website notice.
12. Contact us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: info@theforkliftguy.au
- Phone: 0406 778 456
- Address: 10 Rodney Road, North Geelong, VIC 3215, Australia
By using our website, you agree to the terms of this Privacy Policy.